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Alternative Maintenance Solutions, Inc. provides hardware maintenance support services and repair for UNISYS equipment. AMS has a highly qualified and certified staff to assist in supporting and providing maintenance services for UNISYS products.
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AMS is your single point of contact for quick resolution to issues that occur within your data center. AMS provides you with a single point of accountability that assists IT professionals manage their technology assets efficiently and cost effectively. AMS customer service engineers have an average of 25 years experience in assisting IT Managers solve problems in any processing environment. Our customers may select predefined service offerings or design a service program that will meet their needs. AMS supports all major hardware vendors’ equipment.
Features
Support plans may be tailored around your equipment, mission, availability requirements, and your budget. Standard service features may include:
- 24 X 365 on site support
- 24 X 365 support from the AMS Customer Service Technical Assistance Center, which includes incident management, diagnosis, and problem resolution
- 90% critical spare parts stocking on site or at a nearby Universal Stocking Location
- Preventive Maintenance Services
- Hardware Installations
- Equipment Relocations
Platinum Support
Two hour guaranteed on site response from receipt of service request by a certified AMS customer service engineer 24 X 7 X 365
Gold Support
Four hour guaranteed on site response from receipt of service request by a certified AMS customer service engineer Monday through Friday between 8:00 a.m. and 5:00 p.m. local time, excluding nationally recognized holidays.
Silver Support
Next business day guaranteed on site response by a certified AMS customer service engineer Monday through Friday between 8:00 a.m. and 5:00 p.m. local time, excluding nationally recognized holidays.
Benefits
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Rapid resolution of problems
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Ams owns the equipment service process from initiation to closure
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Single point of contact for provision of services; you only have one vendor to call.
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System availability increased
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Downtime reduced
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Maintenance cost reduced
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Life of equipment extended
Equipment Hardware Types Supported
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IX4400
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IX5600
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IX6600
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IX6800
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CS7800
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DCP 50/55/624/628
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Unisys Tape Sysyems
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Unisys Disk Systems
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Please Contact AMS at 770.719.4450
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