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Alternative Maintenance Solutions, Inc., offers hardware maintenance and support services for a myriad of Open Systems as well as Enterprise Class mainframe systems equipment. AMS is your single point of contact for quick resolution to issues that occur within your data center. AMS provides you with a single point of accountability that assists IT professionals manage their technology assets efficiently and cost effectively. Our IT equipment Life Cycle Extension Program relieves the stress encountered by IT Managers due to never-ending changes to technology. AMS Field Service Engineers have an average of 25 years experience in assisting IT Managers solve problems within any data processing environment. Our customers may select predefined service offerings or customize a service program that will meet their needs.
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Features
Support plans may be tailored around your equipment, mission, availability requirements, and your budget. Standard service features may include:
- 24 X 365 on site support
- 24 X 365 support from the AMS Customer Service Technical Assistance Center, which includes incident management, diagnosis, and problem resolution
- 90% critical spare parts stocking on site or at a nearby Universal Stocking Location
- Preventive, Predictive, and Proactive Services
- Hardware Installations
- Equipment Relocations
- Technical Expert equipment issues escalation, at no additional cost
- Senior Management equipment issues escalation, at no additional cost
Platinum Support
Two hour guaranteed on site response from receipt of service request by a certified AMS customer service engineer 24 X 7 X 365
Gold Support
Four hour guaranteed on site response from receipt of service request by a certified AMS customer service engineer Monday through Friday between 8:00 a.m. and 5:00 p.m. local time, excluding nationally recognized holidays
Silver Support
Next business day guaranteed on site response by a certified AMS customer service engineer Monday through Friday between 8:00 a.m. and 5:00 p.m. local time, excluding nationally recognized holidays
Benefits
- Rapid resolution of problems
- Ams owns the equipment service process from initiation to closure
- Single point of contact for provision of services; you only have one vendor to call.
- IT Manager involvement reduced
- System availability increased
- Downtime reduced
- Increased profitability
- Maintenance cost reduced
- Life of equipment extended
Equipment Hardware Types Supported
- STK 9710 Powderhorn
- STK 9730
- STK 5500
- STK L-80
- STK L-180
- STK L-700
- STK 4490
- STK 9490
- STK 9840
- STK 9940
- STK 4490
- STK 4480
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Please Contact AMS at 770.719.4450
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