Features
Support plans may be tailored around your equipment, mission, availability requirements, and your budget. Standard service features may include:
- 24 X 365 on site support
- 24 X 365 support from the AMS Customer Service Technical Assistance Center, which includes incident management, diagnosis, and problem resolution
- 90% critical spare parts stocking on site or at a nearby Universal Stocking Location
- Preventive, Predictive, and Proactive Services
- Hardware Installations
- Equipment Relocations
- Technical Expert equipment issues escalation, at no additional cost
- Senior Management equipment issues escalation, at no additional cost
- Daily Dial in Support
Platinum Support
Two hour guaranteed on site response from receipt of service request by a certified AMS customer service engineer 24/7 x 365
Gold Support
Four hour guaranteed on site response from receipt of service request by a certified AMS customer service engineer Monday through Friday between 8:00 a.m. and 5:00 p.m. local time, excluding nationally recognized holidays
Silver Support
Next business day guaranteed on site response by a certified AMS customer service engineer Monday through Friday between 8:00 a.m. and 5:00 p.m. local time, excluding nationally recognized holidays
Benefits
- Rapid resolution of problems
- Ams owns the equipment service process from initiation to closure
- Single point of contact for provision of services; you only have one vendor to call.
- IT Manager involvement reduced
- System availability increased
- Downtime reduced
- Increased profitability
- Maintenance cost reduced
- Life of equipment extended
Equipment Hardware Types Supported
- 5500 SYMM-2 / SYMM-3 / SYMM-4 / SYMM-4.8, SYMM-5, SYMM-5.5,SYMM-6.0, 3100, 3200, 3330, 3430, 3500, 3630, 3700, 3830, 3930, 5100, 5200, 5230, 5430, 5500, 5700, 5830, 5930, 8430, 8730, 8530, 8830, DMX800, DMX1000, DMX2000, DMX3000, FC4500, Fc4700, IP4700, CX200, CX300, CX400, CX500, CX600, CX700
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